Tyro Health

Kim Phillips

Claims & payments

How to create a GapOnly claim via the vet portal

How to lodge a GapOnly claim

Details about which policies are supported by GapOnly.

Eligible insurance policies

Information on the time taken to assess claims.

Claim assessment timings 

What is a gap payment?

Claim outcome enquiries

What to do if an error is identified on the invoice.

Steps to take if you make an error on a claim

How to cancel a claim within the GapOnly vet portal.

How to cancel a claim in the vet portal

Understanding a zero dollar assessed claim.

What is a zero dollar insurance benefit?

Claims

How to process payments external to the GapOnly vet portal.

Accepting cash for a gap payment

How to save pet parent card details for future payments.

How to save card details

How to process a payment within the GapOnly vet portal

Processing a payment

How to process a refund or void a payment transaction.

How to cancel or refund a gap payment

Instructions on how to email receipts to your patients

How to send a receipt

Payments

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