Tyro Health

Claiming via the GapOnly vet portal is only available during supported claiming hours, Monday to Saturday, 8.00am to 10.00pm due to our team needing to adjudicate the claim request.  If you attempt to lodged a claim outside of these hours, you will be prompted to take full payment for your invoice.

You may also like to process a payment for any gap payment once the claim has been adjudicated.

To take a payment within the GapOnly vet portal, there are two options:

1. Enter the card details
2. Send a payment link

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Click on the chat bubble to chat with our online portal support team →

How to process a payment within the GapOnly vet portal

Processing a payment

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	Step 1: Select payment method Select. to 'Enter Details'.
	Step 2: Select pet parent to bill Select the appropriate pet parent to bill from the options stored in the pet details.
	Step 3: Enter card details If card details are stored with the pet's details, they will pre-populate, if not, enter the card details. Select if you would like to save these details to the pet for next time, ensuring you have consent from the pet parent to do this.
	Step 4: Process the payment Confirm the location and primary treating practitioner. Select that you have permission from the cardholder to process the transaction. Click 'Charge'.

	Step 1: Select payment method Select. to 'Create Link'.
	Step 2: Select pet parent to bill Select the appropriate pet parent to bill from the options stored in the pet details.
	Step 3: Select send method Select if you would like to automatically SMS the payment link to the number shown on screen, or if you'd prefer to manually send it.
	Step 4: Send the link Confirm the location and primary treating practitioner. Select that you have permission from the cardholder to process the transaction. Click 'Charge'. Note: If you did not select to send this automatically, the link will appear on screen for you to copy and send automatically.

Processing a payment

Step-by-step guide

Entering card details

Step 1: Select payment method

Step 2: Select pet parent to bill

Step 3: Enter card details

Step 4: Process the payment

Sending a payment link

Step 1: Select payment method

Step 2: Select pet parent to bill

Step 3: Select send method

Step 4: Send the link

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