When using the GapOnly vet portal, you may need to cancel (void) or refund a payment. Depending on how long has passed since the transaction was processed, you may either see the option to 'void' or 'refund' the payment.
VOID: this option will appear only while the payment is still pending and will cancel the payment, so no funds will be debited from the cardholder.
REFUND: once the 'void' option is no longer available, funds will be debited from the cardholder and must be refunded - it can take 1-3 business days for the funds to be returned to the cardholder after settlement. Refunds can only be initiated once the settlement process is complete, meaning funds must first be deposited into the receiving bank account after being deducted from the payer's card.
Step-by-step guide
 | Step 1: Navigate to the Invoices screen
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 | Step 2: Locate payment detail
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  | Step 3: Refund the payment
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