Pricing categories
GapOnly® Portal and Payments functionality is grouped into two categories, each with separate pricing:
GapOnly® Service Fee
Tyro Health Online Payments
There are no fixed monthly fees with GapOnly® Portal and Payments as all fees are transaction-based, so if you do not use GapOnly® Portal and Payments in a month, there are no fees charged for that month.
Further, GapOnly® Portal and Payments has no lock-in contracts, no cancellation fees, no administration fees, no setup fees and no exit fees. If you cancel your GapOnly® Portal and Payments account, there are no refunds on fees already incurred.
Please note, all fees are GST inclusive and displayed in Australian Dollars (AUD).
1. GapOnly Service Fee
Description
The GapOnly® Service Fee is the fee for claims submitted to GapOnly® using the GapOnly Vet Portal.
Fees
Eligible claims are charged at 0.80% of the total claim benefit amount, exclusive of the gap.
Eligible claims
The GapOnly® Service Fee applies for claims which are approved by GapOnly® and the approval date determines which month fees are billed. For example, a claim submitted in July but approved in August would appear on the invoice for August.
2. Tyro Health Online Payments
Description
Tyro Health Online Payments, available as part of GapOnly® Portal and Payments, enables you to accept Visa and Mastercard debit and credit card payments directly from your pet parents.
Fees
The following standard Fees are incurred per Tyro Health Online Payments transaction (from 1 October 2026):
Merchant Service Fee (MSF): 1.7% of the transaction amount.
Refunds
When a refund is processed, a credit is added to your account for the original MSF for that transaction and a Transaction Fee is charged to process the refund (which is charged in addition to the Transaction Fee that was charged when the payment was originally processed).
3. Tyro Health Vet Bundle
Description
Use a Tyro EFTPOS machine and the GapOnly® Vet Portal and receive:
a contribution from Tyro Health that reduces your GapOnly® Service Fee from 0.8% to 0.6% of the total claim benefit amount (exclusive of the gap); and
Tyro Health Online Payments fee reduced to 1% of the transaction amount.
Terms, conditions, and eligibility criteria apply. For full details refer to the Tyro Health Vet Bundle Terms & Conditions.
How to get the offer
If you meet the eligibility criteria (see Part B of the Tyro Health Vet Bundle Terms & Conditions), chat to us in the portal and we'll take it from there.
GapOnly® is a trademark owned by PetSure (Australia) Pty Ltd ABN 95 075 949 923, AFSL 420183 (PetSure).