View your bill for GapOnly Portal
Bills (Tax Invoices) for GapOnly Vet Portal are issued and charged to a business and these cannot be separately generated and sent by location or practitioner.
Invoices are only generated if paid functionality was used for that billing month, if paid functionality wasn't used, then no invoice is generated and made available to download.
How to download your monthly invoice
Navigate to the Settings page using the sidebar (see below).
Select the Billing tab, then scroll down to Billing history.
Click on the three horizontal blue dots for a given month, then Download invoice.
Reading your bill for GapOnly Portal
Invoices contain a single line item which is the total of all charges across paid functionality for a given month.
To see a detailed breakdown of the charges that added up to the total shown on the invoice, select Download transactions for the billing month under your business' billing history as shown in the screenshot above.
Download transactions
You can download a detailed report of your business' GapOnly Vet Portal fees, which breaks down feature usage by each practitioner and location.
For example, you can see the Tyro Health Online Payments usage for each individual practitioner at a location.
If your business includes more than one location or provider, you may decide to allocate the monthly GapOnly Vet Portal fees proportionally based on the use of GapOnly Claims and Tyro Health Online Payments.
To download the .csv of your business billing history, follow the same steps as above but instead of clicking Download invoice, select Download transactions.
The CSV breaks down all the individual charges by location, feature (e.g. online payments, GapOnly claims) and practitioner.
Remittance reporting
Remittances in GapOnly Vet Portal contains a daily view of what transactions have been settled and where the payment has come from. You can see the details of deposits in detail and get quick access to invoices.
To identify Tyro Health Online Payments, look for settlements from “Tyro Health”.
If you compare the remittance report to your GapOnly Vet Portal invoice, you may see a discrepancy between the two monthly amounts.
This is expected and due to:
Some transactions may settle after you receive your monthly GapOnly invoice. For example, a transaction processed on the last day of the month will be included in your invoice but won’t show up as a remittance until the next business day