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How to complete your ID Check

How to complete your verification of identity to enable payment features

Written by Kim Phillips

To utilise online payments, we require you to verify the identity of individuals associated with your business.

If you are a Tyro EFTPOS customer, chat with our team using the support bubble to skip the KYC process.

What is identity verification and why it's required

Before having access to GapOnly claiming and Tyro Health Online payments on the portal we require you to verify the identity of individuals associated with your business.

The 'know your customer' (KYC) and business verification process is required by card schemes and the Government - helping ensure the integrity of our solution.

Before you start

Time to complete: ~5 minutes

What you'll need:

  • At least 2 of the following documents:

    • Passport

    • Drivers Licence

    • Medicare Card

  • If your business structure is not available for us to electronically determine beneficial ownership, we will require you to upload the required documentation. This many include:

    • Trusts - A certified copy of your trust deed, or a trust attestation from your accountant or lawyer.

    • Partnerships - A copy of your partnership agreement and in some instances a meeting minutes that list all directors/officeholders.

    • Associations - A link to your Association’s website which identifies the office bearers or a copy of the constitution, meeting minutes that list all directors/officeholders or the register of members.

If you have any questions about document requirements, please chat with us via the chat bubble.

Step-by-step guides

Sole traders & registered companies

Step 1: Commence Business Verification

Setup processes will prompt you if verification is required to enable a feature.

  1. Confirm your ABN is correct and 'Edit' if required.

  2. Click 'Continue'.

Step 2: Settlement & Billing Details

  1. Enter the bank account details for your settlements to be deposited into.

  2. Enter your credit card details for any Tyro Health fees to be billed to.

Step 3: Provide verification consent

  1. Click 'Verify Identity'.

  2. Review verification consent and agree to continue.

Note: if your business structure includes a trust or partnership, manual verification will need to take place. Please follow the process for 'other company structures' below.

Step 4: Confirm personal details

  1. Add your middle name if you have one.

  2. Add your date of birth.

Step 5: Upload identity documents

  1. Add your drivers licence details (or skip if you don't have one).

  2. Add your Medicare card details (or skip if you don't have one).

  3. Add your passport details (required if either of the above were skipped)

Note: You must provide 2 of the above

Step 6: Submit verification

  1. Click 'Submit'

Other business structures

Step 1: Commence Business Verification

Setup processes will prompt you if verification is required to enable a feature.

  1. Confirm your ABN is correct and 'Edit' if required.

  2. Click 'Continue'.

Step 2: Settlement & Billing Details

  1. Enter the bank account details for your settlements to be deposited into.

  2. Enter your credit card details for any Tyro Health fees to be billed to.

Step 3: Upload Documentation

If your business structure is not available for us to electronically determine beneficial ownership, we will require you to upload the required documentation.

These may include:

  • A certified copy of your trust deed. It is important to ensure that all key legal pages are certified (front, schedule, trustee/beneficiary, execution, amendments).

  • If you are not able to obtain a certified copy of your trust deed, we can accept a trust attestation from your accountant or lawyer. Please ask our ream for a template.

  • A copy of your partnership agreement.

  • Meeting minutes that list all directors/officeholders.

Step 4: Manual Review

Our team will now review your provided business structure information and send an email when we have identified who we will require to completed the KYC. You will receive an email when the manual review has been completed.

Step 5: Provide verification consent

  1. Click 'Verify Identity'.

  2. Review verification consent and agree to continue.

Step 6: Confirm personal details

  1. Add your middle name if you have one.

  2. Add your date of birth.

Step 7: Upload identity documents

  1. Add your drivers licence details (or skip if you don't have one).

  2. Add your Medicare card details (or skip if you don't have one).

  3. Add your passport details (required if either of the above were skipped)

Note: You must provide 2 of the above

Step 8: Submit verification

  1. Click 'Submit'

What Happens Next?

  • Most verifications are completed instantly.

  • If your verification can not be completed through our automated process, you will be provided with a code on screen with details for our support team to manually complete your verification; we may need to call you to complete this.

When identity verification can't be completed online?

If we can't verify your identity online, it's often because:

  • You have multiple middle names, or

  • The spelling of your name differs slightly between ID types.

When this happens, you'll need to complete the verification over the phone.

How to complete the verification over the phone

If your identity can't be verified online, our team will reach out by phone to verifiy your identity.

During the call:

  • A GapOnly Support team member will confirm your details verbally.

  • They'll enter your information into the verification system.

  • You'll receive on-the-spot confirmation once complete.

Additional Information

How we protect your information:

  • Some details you disclose may be stored because we are required or authorised by law to collect it. For example, we may require personal information to verify your identity under Commonwealth Anti-Money Laundering law.

  • Information is entered directly into Equifax, the Credit Reporting Body (CRB) Tyro Health Online use to validate identity.

What is a CRB?

A Credit Reporting Body collects, stores, and discloses personal credit-related information about individuals from credit providers and public sources.

For Tyro Health Online, information help by the CRB is used only to verify identity.

Privacy

We handle personal information in line with Tyro Health's Privacy Policy, Privacy Policy which you can view at any time here.

Why does Tyro Health need to know the beneficial owners?

Tyro is required to collect information about beneficial owners and beneficiaries as part of our obligations under Australian Anti-Money Laundering and Counter-Terrorism Financing laws. These obligations are designed to help financial institutions understand who ultimately owns, controls, or benefits from an entity, and to reduce the risk of financial services being misused for financial crime.
It does not mean the beneficiary is responsible for your account or facility. It is a regulatory requirement.

If you have any questions, click on the chat bubble to chat with our team →

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