GapOnly aims to assess claims quickly to support a smooth checkout experience for you and your client.
Expected Assessment Time
Claims are typically assessed within ~10 minutes
If additional time is required, the GapOnly team will call you
Please do not call immediately after submitting - we will contact you if needed
When Additional Information Is Required
In some cases, we may need further information to complete the claim assessment. This may include:
Previous medical history
Pathology or laboratory results
History from other treating vets
If required, the GapOnly team will contact you directly approximately 10 minutes after submission to request this information.
Important Notes
Delays usually occur when additional information is required
Providing complete information upfront helps speed up assessment
Need Help?
Phone: 1300 838 457
Email: hello@gaponly.com.au