If an error is identified in the invoice, the claim may need to be cancelled and resubmitted.
Do not attempt to alter a submitted claim without contacting support.
Before 9:30PM (on the day of submission)
Call the GapOnly team
We will cancel the claim on our side
You can:
Update it in your VPMS
Resubmit the claim
After 9:30PM or the next day
Settlement may have already been processed
Call us as soon as possible
We will guide the appropriate remediation, which may include:
Collecting additional payment from the client
Processing a refund
Submitting any missed invoice items separately (as a new claim)
Important Notes
Requests to cancel and resubmit should be made on the same day as claim submission
If identified the following day, settlement may already be complete, and a remediation process will apply
This also applies where additional invoice items were missed at the time of submission. Do not attempt to alter a submitted claim without contacting support.
Need Help?
Our claiming support specialist are best placed to assist and can be reached on:
Phone: 1300 838 457
Email: hello@gaponly.com.au