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How to send a receipt

Instructions on how to email receipts to your patients

Written by Kim Phillips
Updated this week

​Sending a receipt at time of payment

Once a pet parent has successfully paid their invoice, you have the ability to send a receipt to the preferred email address. If there’s an email address saved on this pet parent's record in the GapOnly vet portal, then this will pre-populate.

Please note, GapOnly online won't send receipts automatically once a payment has been made.

Sending a receipt later

Step 1: Navigate to the Invoices screen

  1. Select 'Invoices' on the left hand menu.

  2. Use the search functionality to locate the invoice.

Step 2: Locate payment detail

  1. Scroll past the claim details to the bottom of this invoice, this is where the payment component is found.

Step 3: Send Receipt

  1. Click 'Send Receipt'.

  2. Check / enter email address.

  3. Click 'Email receipt'.

This receipt contains details such as your location details, the servicing practitioner, the pet's name, etc.


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