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Eligible insurance policies

Details about which policies are supported by GapOnly.

Written by Kim Phillips
Updated this week

Not all pet insurance policies are supported by GapOnly.

Eligible Policies

GapOnly is available for pet insurance brands underwritten and administered by PetSure. If unsure, check: Our pet insurance partners.


Unsupported Policies

GapOnly is not available for:

  • Trupanion

  • 9Lives

  • Ruff n Tumble

Important RSPCA Update

  • Policies purchased before 31 March 2026 → eligible

  • Policies purchased from 31 March 2026 onwards → not eligible

If Not Eligible

  • Collect full payment

  • Provide invoice and vet notes

  • Customer submits claim


Important Notes

  • Always confirm the customer’s insurer before initiating a GapOnly claim

  • Attempting to process a claim for an unsupported policy will not be successful

  • If unsure, check eligibility or contact support


Need Help?

  • Phone: 1300 838 457

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