Not all pet insurance policies are supported by GapOnly.
Eligible Policies
GapOnly is available for pet insurance brands underwritten and administered by PetSure. If unsure, check: Our pet insurance partners.
Unsupported Policies
GapOnly is not available for:
Trupanion
9Lives
Ruff n Tumble
Important RSPCA Update
Policies purchased before 31 March 2026 → eligible
Policies purchased from 31 March 2026 onwards → not eligible
If Not Eligible
Collect full payment
Provide invoice and vet notes
Customer submits claim
Important Notes
Always confirm the customer’s insurer before initiating a GapOnly claim
Attempting to process a claim for an unsupported policy will not be successful
If unsure, check eligibility or contact support
Need Help?
Phone: 1300 838 457
Email: hello@gaponly.com.au
